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Work Order Request
THIS FORM IS PROVIDED AS A COURTESY TO OUR CURRENT TENANTS ONLY.
Please complete the Work Order Form below.

Procedures for requesting maintenance.

Before calling Loufy Property Maintenance
1. Determine if there is a true emergency or a non-emergency.
2. Check to see if you can determine the cause of the problem that you are experiencing, unless you have an emergency. Read examples of various problems in your maintenance addendum.

If there is an emergency
There are few emergencies. An emergency is a life-threatening situation such as a fire, flood and/or uncontrollable water, electrical problem, smell of gas, etc:

• Emergencies causing immediate danger such as fire, call 911
• Emergencies involving gas call LG&E at (502) 589-1444 and if necessary, 911
• Emergencies involving IMMEDIATE electrical danger, call LG&E at (502) 589-1444 and if necessary, 911
• After contacting one of the above sources, then call Loufy Property Maintenance at (502) 817-5454 and report the problem.
• Emergencies such as backed up plumbing, flooding, call Loufy Property Maintenance at (502) 817-5454
• An emergency is NOT heating or AC issues, but Loufy Property Maintenance recognizes this is important and will make it a priority with vendors to have the heating or AC working as soon as is possible.

Non-emergencies:

• Fill out a tenant “work order” request form Below or Fax it to (502)538-4303, Mail it to 2059 Dutchmans Creek Rd, Taylorsville KY 40071 or bring the request to the Loufy Property Maintenance office at the same address.
• A Loufy Property Maintenance representative will assign a vendor to contact you.
• Loufy Property Maintenance does not give vendors keys to the residences.
• Vendors are required to make appointments with tenants.
• Remember, this is a NON-EMERGENCY item and in most cases, the vendor will not be able to make an appointment immediately.
• Failure to show at an appointment can mean a charge to you. Therefore, be certain to call the Loufy Property Maintenance office at (502)817-5454 as soon as possible if you are unable to make the appointment.
• If you do not hear from a vendor or repairperson within 5 – 7 business days, call the Loufy Property Maintenance office and inform your management team or a staff person that a vendor has not contacted you.
• A Loufy Property Maintenance staff member will contact the vendor to find out the cause of the delay, and then inform you when to expect the vendor to call.
• After a repair has taken place, if you have trouble, call Loufy Property Maintenance and state you had a recent repair but there is still a problem.
• Recent repair means within the last 60 days and pest control work means within 30 days.
• If you fail to report an unsolved recent repair, and there is further damage or expense, you may be responsible for the cost, per your rental agreement.

Please remember the resident is fully responsible for:
LOCKS/KEYS, SMOKE ALARM(S), SCREENS, EXTERMINATION, WINDOWS, WATER CONDITIONER, WASHER, DRYER, GARAGE DOOR TRANSMITTERS and AC FILTERS, LAWN and SHRUB CARE.
Unless otherwise specified in the lease.

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Work Order Request Form
Contact Information:  
Tenant's Name:
Tenant's Address:
Tenant's Phone:
Tenant's Email:
   
1. Work Requested:
2. Work Requested:
3. Work Requested:

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